Beijing to Host the 2026 Forum on Swift Response to Public Complaints
Beijing is preparing to host an international conference on managing public complaints at a fully equipped convention centre.
The Communist Party of China Beijing Municipal Committee, the People's Government of Beijing Municipality, and partner organisations are preparing to host the international conference, The 2026 Beijing Forum on Swift Response to Public Complaints, between 12 and 13 October 2026 at the China National Convention Center in Beijing. This global conference is organised to exchange views on rapidly responding to public issues, focusing on the use of modern technology to help manage the city more efficiently. It is an important platform for leaders, academics, and experts from around the world to jointly determine the direction of future urban development, whilst elevating the quality of life for residents in the long term.
| Details | Information |
|---|---|
| Event dates | 12 to 13 October 2026 |
| Venue | China National Convention Center (CNCC) |
Gathering of Global Experts and Conference Topics
Under the theme The Digital Intelligence Era and People’s City, this conference prepares a grand welcome, with over 3,200 attendees expected, including more than 240 international guests from 70 countries worldwide. The event will feature panel discussions divided into 6 main topics, covering sustainable city administration, the application of digital intelligence, and creating public participation. These topics reflect the challenges that metropolises face in the current era, whilst presenting solutions that align with the needs of the population in each area.
In addition to the panel discussions, the event will feature the publication of research regarding the reform of public complaint management systems and reports evaluating the efficiency of city hotlines at both national and international levels. This conference marks the first step for China to publish English academic papers jointly with leading international journals. These documents comprise compelling articles and case studies from numerous experts. Compiling this information will help elevate the body of knowledge from practical local working experiences to global academic standards that can be practically applied.
On-site Study Tours and the Application of AI
Apart from the academic lectures, the organisers have prepared on-site activities for attendees to closely examine the operational systems. Attendees will be taken on a study tour to the 12345 hotline centre to delve into the government agencies' complaint-receiving processes. Participants will observe the service mechanisms that utilise big data and AI to help analyse problems, to swiftly respond to the public's needs. This activity provides an opportunity to exchange perspectives among experts, frontline staff, and the public in a friendly and constructive atmosphere.
To foster a deeper understanding, the organisers have arranged additional study tour routes covering 5 main topics, including urban renewal, historical area conservation, public services, and Beijing's technological innovations. The integration of academic seminars and practical on-site fieldwork will help visitors understand the city administration system in a concrete manner. This reflects an overview of sustainable development that is open and focuses on allowing the community and all sectors to genuinely participate in driving policies.
News of this major conference is highly relevant for event organisers and agencies looking to conduct study tours on an international scale, alongside corporate executives interested in adopting technology to develop community infrastructure. Furthermore, personnel in the hotel and tourism industry can learn from an event format that integrates academic content with on-site fieldwork, allowing them to efficiently build upon the design of future business tourism itineraries.